Legal
Refund Policy
Eligibility, timeframes, and the process for refunding mentorship session bookings and digital resource purchases.
1 Mentorship Sessions
- Full Refund: Available if cancellation is made 24+ hours before scheduled session
- Partial Refund: 50% refund for cancellations 12–24 hours before session
- No Refund: For cancellations less than 12 hours or no-shows
- Rescheduling: Free rescheduling available up to 24 hours before session
2 Digital Products
- Non-Downloaded Products: Full refund within 7 days if not downloaded
- Downloaded Products: No refund once download link is accessed
- Defective Files: Full refund or replacement if files are corrupted or inaccessible
- Preview Products: Free Test Product (₹0) is non-refundable
3 How to Request a Refund
To request a refund:
- Send an email to desk2quant@gmail.com
- Include your order/payment ID
- State the reason for refund request
- Allow 3–5 business days for processing
4 Processing Time
- Approved refunds processed within 5–7 business days
- Refunds issued to original payment method
- Bank processing times may vary (additional 3–5 days)
- You will receive email confirmation once processed
5 Exceptions
Refunds may not be granted in the following cases:
- Change of mind after session completion
- Customer's inability to attend due to technical issues on their end
- Violation of Terms of Service
- Bulk purchase orders (special terms apply)
6 Contact for Refunds
For refund requests or questions about this policy:
desk2quant@gmail.com
Response within 24–48 hours
We strive to handle all refund requests fairly and promptly. For any disputes, please contact us directly.
Last Updated: February 2026